If you have notified us of any special requirements, please check that they have been noted and acknowledged. This is especially important with any dietary needs you may have.

Optional excursions are available on all cruises. If the number of bookings needed to operate any excursion is not reached, the excursion may be cancelled.

Tipping is not compulsory, but from experience we know that many passengers like to leave gratuities for the crew. At the end of the cruise you will find a tip box for the entire crew at the reception and the suggested amount is five Euros per guest per day. Of course, you are free to tip individual crew members at any time, should you wish.

All ships have stairs, are not equipped with lifts, and may not be suitable for passengers with restricted mobility. Wheelchairs cannot be used on board.

The dress code on board and ashore is comfortable and casual; we recommend that you bring sturdy footwear for excursions. For the restaurant we recommend smart casual dress. Please remember to bring warmer clothes for evenings out on deck.

Wi-Fi is provided free of charge in accordance with A-ROSA's conditions of use. You can request a login and password from reception. Internet reception is limited and will vary from location to location.

Where possible, we recommend non-rigid suitcases as these are easier to store within your cabin.

A heated pool can be found on the sun deck of the following ships: A-ROSA DONNA, FLORA, SILVA and STELLA.

A heated Whirlpool can be found on the following ships: A-ROSA AQUA, and VIVA.

In your cabin you will find a safe installed in the wardrobe, a hairdryer, bathrobes and slippers, insect screens and pool towels. The power supply in your cabin is 220 V/50 Hz. All sockets are European two-pin, meaning you will need to bring an adapter.

All A-ROSA vessels are air-conditioned throughout, with individual climate control in each cabin.

The water on board is potable and bottled water is provided in your cabin.

On rare occasions, the Captain may need to alter the Cruise Itinerary. If this happens, the Cruise Manager will keep passengers informed.

Visit www.gov.uk/foreign-travel-advice to find out the latest Foreign And Commonwealth Office travel advice for your holiday destination, as well as information about passports and visas.

A-ROSA is a German based river cruise company. You’ll find a European vibe on board, with a mix of international guests and crew along with a welcoming atmosphere. While many guests are German-speaking, English is widely spoken on board, all announcements will be done in both German and English, you’ll have everything you need to feel right at home. It’s a great way to explore Europe with a bit of local flavour.

Rules may have changed since you last travelled to European Union countries as well as Iceland, Liechtenstein, Norway and Switzerland. The following are useful guidelines which will help you prepare for your next adventure. You do require government issued passport to travel.

Names - It is very important that all passenger names are exactly as per your passport although we do not require middle names.

Passport - Your passport must meet two requirements to travel to an EU country and to Switzerland, Norway, Iceland and Liechtenstein. It must be: Less than 10 years old on the day you arrive (please check the "date of issue") and valid for at least 3 months after the day you return home (please check the "expiry date").

Visa - You do not need a visa for short trips to most EU countries, Iceland, Liechtenstein, Norway and Switzerland. You’ll be able to stay for up to 90 days in any rolling 180-day period.

The EES scheme commenced on the 12th October 2025, and the phased implementation will last until 9 April 2026. From 10 April 2026, EES will be fully operational at all EU borders. - the latest information can be found at https://travel-europe.europa.eu/ees/ltr
 
EES is a new digital border management system for registering non-EU nationals travelling for a short stay, each time they cross the external borders of most European countries. Once introduced, when you go through passport control on arrival, as well as producing your passport for checking, you will also have your photograph taken and fingerprints scanned. The system will register your entry on arrival and your exit when departing. You will only need to do this on your first entry into Europe after the scheme starts.
 
For those travelling via Eurostar, there is a dual British and French/Belgian border in operational at St Pancras International. Therefore the EES system will be in place at the station, you will not need to be checked again on arrival at the other side. For further information please visit the https://www.abta.com/tips-and-advice/planning-and-booking-a-holiday/upcoming-changes-travel-europe here.
 
Please note: Irish passport holders or British Passport holders with an EU residency are currently excluded.

Following the UK's withdrawal from the European Union, changes have been planned which affect the eligibility of citizens of the United Kingdom to have visa free travel to the EU. ETIAS travel authorisation is a new entry requirement for visa-exempt nationals travelling to any of the European Union and Schengen counties.

The ETIAS system is not live yet - the latest information can be found at www.etias.com. We recommend keeping yourself updated on the planned commencement date and, once live (and if applicable to you), apply for your ETIAS in good time prior to travel.

Newmarket Holidays will not be able to undertake ETIAS applications on your behalf, so have instead instructed the services of the Travel Visa Company to provide help, should you need it. You can find more information about this service here.

Please note: ETIAS will not be required for UK citizens travelling on our UK and Ireland tours.

Unless stated otherwise, any suggested free‑time optional excursions, activities, attractions, meals or entertainment are not included in your holiday price and may be subject to local charges.